When should Consumer Medication Information (CMI) be provided to patients?

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Providing Consumer Medication Information when starting a new prescription ensures the patient has clear, practical details about the medicine from day one—what it’s for, how to take it, potential side effects, interactions, storage, and what to do if a dose is missed. This proactive sharing supports safe use and adherence by giving the patient the information they need at the moment they begin therapy. While a refill may involve repeating the same information, the requirement emphasized here is to give CMI with each new prescription because that’s when the patient is encountering the drug for the first time and needs the most current guidance. It’s not limited to patient requests; pharmacists should provide CMI without waiting for a prompt, and it isn’t necessary to issue it with every refill unless information has changed or the patient specifically requests a new copy.